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Terms & Conditions

Welcome to YupaaMandi. Please read the following terms of PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE. This Customer agreement is an agreement between you (Customer,User of this site) and YupaaMandi.com (Site, We, Us) that states the terms and conditions under which you may use the Site and receive YupaaMandi service, which includes placing of product orders.
These Terms and Conditions and
 Privacy Policy are effective upon acceptance in registration for registering users, If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use YupaaMandi.com Site.

If you are under 18, you may use YupaaMandi.com only with involvement of a parent or guardian.

 

Yupaamandi.com does not charge any fee for registering and/or browsing on the Website. In particular, YupaaMandi may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event YupaaMandi reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee and Credit policies shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees.

YupaaMandi reserves the right to issue a warning, temporarily /indefinitely suspend or terminate your account of the Website and refuse to provide you with access to the Website at any time. YupaaMandi also reserves the right to take legal action in case of non-payment of fees or misuse of website by you. You shall not attempt to or circumvent or manipulate the billing process owed to YupaaMandi incorporated by way of reference in this Agreement.

Changes in Terms and Conditions and Privacy Policy

YupaaMandi.com reserves the right to change this Site and these Terms and Conditions at any time. All updates and amendments shall be notified to you via YupaaMandi.com. The revised version will be effective at the time YupaaMandi.com posts it on the Website. In addition, if the revised version of this Customer Agreement includes a Substantial Change, YupaaMandi.com will provide you with prior notice of such Substantial Change/s on the website. You are advised to regularly check for any amendments or updates to the Terms and Conditions and Privacy Policy. The term "Substantial Change" means a change to the terms of this Customer Agreement that reduces your rights or increases your responsibilities. 

Purchasing/Order/Delivery processing

All purchases on the Website are a firm commitment to purchase. If you are the purchaser for any item, you are obligated to complete the transaction with YupaaMandi. An action to purchase may be increased/decreased/edited in price or volume later or cancelled by following the appropriate steps as highlighted in Help/FAQ section.


YupaaMandi strongly advises you not to test the site with false purchases, as it will put you at substantial personal legal risk. It is an offence to use a false name, other false personal information or a known invalid Credit Card/Debit Card to purchase. Willfully entering erroneous or fictitious bids may result in prosecution by YupaaMandi. 

Please be aware that even if you do not give YupaaMandi your real name, your Web browser transmits a unique address to us, which can be used by law enforcement officials to identify you. 

YupaaMandi.com will start the processing of the order once you have successfully checked out the products added to your Truck (cart) and placed the order. Post checkout, the order will be assumed to be confirmed by YupaaMandi after 6 hours of placing the order subject to payment is received. 

Delivery of your order will be done as per the delivery address(if service available) selected by you for a particular week and the delivery charges payable by you will depend on the destinations and quantity purchased from time to time.

YupaaMandi shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods.

 

Payment

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to lack of authorization for any transactions OR exceeding the preset limit mutually agreed by you and between your "Banks" OR any payment issues arising out of the transaction OR decline of transaction for any other reasons.

All payments made against the purchases on YupaaMandi.com by you shall be compulsorily in Indian Rupees acceptable by the Banks in India. YupaaMandi.com does not accept any other currency with respect to the purchases. 

 

Cancellation Policy

An order once placed needs to be paid for within 24 hours. If a customer fails to do the same, the order gets cancelled automatically and needs to be placed again. In case the customer wants to cancel the order placed, he can do so from the Order Summary page within 6 hours after placing the order and/or contact YupaaMandi via Contact Us.
 

 Claim Policy

In case of any quality issues, the customer has to communicate to YupaaMandi immediately at the time of delivery or send an email at complaints@yupaamandi.com or call up the call center within 3 hours of delivery.  We would, at our discretion, try our best to settle the issue/claim.  However Customer will not get any refund for partially or fully used items. In case of Refund for credit card payments a surcharge of 10% will be deducted and the remaining amount would be credited into the account. In case of return of fruit under offer, YupaaMandi would not credit to the extent of the offered amount. 

Pricing

All prices and availability of products are subject to change without prior notice by YupaaMandi.com. Due to frequent price fluctuation, the final billing presented in the settlement might/will vary from the one presented during order checkout. Please note that the price on the website is on real time basis and is valid solely for the time  when you place the order and all future orders will be billed at the price applicable at  that time. 
 

Product Warranty

Owing to the perishable nature of the products on this site, there are no warranties of any kind either expressed or implied and YupaaMandi disclaims all or any of them to the fullest extent. 

Please note that YupaaMandi.com is neither a manufacturer nor a producer of the products that it s supplying. YupaaMandi.com would make every effort to remove defective products and maintain very high level of hygiene while procuring, processing (if any) and delivering the products to the customer, however YupaaMandi.com cannot be considered liable for any consequences (physical or otherwise) resulting to the customer from the consumption of the fruits and vegetables delivered by YupaaMandi.com.

 

Notifications from YupaaMandi.com

You will be required to enter a valid phone number and email address while registering and/or placing an order on YupaaMandi.com. By registering your phone number with us, you consent to be contacted by YupaaMandi.com via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. The customer hereby unconditionally consents such intimation via SMS by YupaaMandi.com via third parties.

As a YupaaMandi.com site member you will also occasionally receive updates from us about Product or Services & Promotional Offers, special offers via your Email ID registered with us or via SMS. However, you may choose at any time to no longer receive these types of SMS or e - mail messages. 

 

Contents posted on Site

YupaaMandi.com attempts to be as accurate as possible. However,fresh fruits being natural products, YupaaMandi.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
 

Registration Obligations

You agree to provide YupaaMandi.com with accurate and complete information as required by registration for the YupaaMandi Service, including, but not limited to, your legal name, billing and delivery addresses, telephone number and promptly to notify YupaaMandi.com of any change in your Customer Registration Data. Upon registration, you will be provided access via your username and password. Your password should be kept strictly confidential to prevent unauthorized use. You agree to notify us promptly of any unauthorized use of your password or your account. You will remain liable for any use of the YupaaMandi Service until you notify YupaaMandi.com of the unauthorized use, loss or theft via Contact Us. If you use the Website, you are responsible for maintaining the confidentiality of your Customer ID and Password and for restricting access to your computer, computer system and computer network, and you are responsible for all activities that occur under your Customer ID and Password.

We do not disclose your personal information to third parties for their marketing purposes without your explicit consent. We view protection of Customers privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. 

 

Rules of Conduct on Site

A. You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

B. Any information provided by you on this site shall not be misleading in any way. 

C. You may not post or transmit Content that contains:

*  viruses, time bombs, trojan horses, cancelbots, worms or other harmful or deleterious components or devices or refers to any website or URL that, in the sole discretion of YupaaMandi.com

* material that is inappropriate for the Site, contains content that would be prohibited on the Site, or violates the letter or spirit of these Terms of Use.

D. You must use the Site in a manner consistent with any and all applicable laws and regulations. Illegal and/or unauthorized uses of the Site, including without limitation, collecting usernames and/or email addresses of registered members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Site, are not permitted. This includes the unauthorized interception of the data stream coming from or going into the Site, as well as attempting to gain unauthorized access to the Site or exceeding your authorized access.

E. You understand that YupaaMandi.com has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Site) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order.


If YupaaMandi is unable to verify or authenticate any information you provide OR If it is believed that your actions may cause legal liability for you, other Customers or YupaaMandi, we may limit your activity, end your listing, warn other Customers of your actions, immediately/temporarily/indefinitely suspend or terminate your membership, and/or refuse to provide you with access to the Website

YupaaMandi may at any time at its sole discretion reinstate suspended Customers. A Customer that has been indefinitely suspended may not register or attempt to register with YupaaMandi or use the Website in any manner whatsoever until such time that such Customer is reinstated by YupaaMandi. Notwithstanding the foregoing, if you breach the Customer Agreement or the documents it incorporates by reference, YupaaMandi reserves the right to recover any amounts due and owing by you to YupaaMandi and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.


 

Relationship, Notice and Severability

You shall have no authority to bind YupaaMandi in any manner whatsoever. Except as explicitly stated otherwise, any notices shall be sent to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
 

Arbitration

If any dispute arises between you and YupaaMandi during your use of the Website or thereafter, in connection with the validity and interpretation the dispute shall be referred to a sole Arbitrator, who shall be an independent and neutral third party identified by YupaaMandi. The place of arbitration shall be Mumbai. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.

The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

 

Trademark, Copyright and Restriction

This site is controlled and operated by Yupaa Fresh Pvt Ltd. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on YupaaMandi.com web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is deemed as a commercial use for the purposes of this clause.

 

Force Majeure

Yupaamandi shall not be liable for any failure to perform any of its obligations under this Agreement if the performance is prevented, hindered or delayed by a Force Majeure Event (defined below) and in such case its obligations shall be suspended for so long as the Force Majeure Event continues. Each party shall promptly inform the other of the existence of a Force Majeure Event and shall consult together to find a mutually acceptable solution. “Force Majeure Event” means any event due to any cause beyond the reasonable control of YupaaMandi including, without limitation, unavailability of any communication system, breach or virus in the processes or Payment and Delivery Mechanism, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking unauthorized access to computer data and storage devices, computer crashes, etc. 
 

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